1.1 These general terms and conditions apply to all service agreements (including additional orders and/or follow-up orders) concluded with International Legal Safeguard.
1.2 Deviations from and/or additions to these general terms and conditions are only applicable if agreed upon in writing.
2.1 The offer, scope and price of the services to be provided will be documented in writing by International Legal Safeguard in a quotation, agreement or other form of written communication, along with subsequent changes.
2.2 Prices provided to businesses are exclusive of VAT, and to consumers are inclusive of VAT, unless otherwise specified.
2.3 The base hourly rate is € 150,- exclusive of VAT. International Legal Safeguard has the right to annually index the hourly rates as of January 1, at least in accordance with legal indexing.
2.4 In addition to the hourly rate, International Legal Safeguard may charge the client necessary expenses incurred, such as travel and accommodation costs.
2.5 The agreement to provide these services is deemed to be concluded when the customer accepts it in writing and/or orally. This mode of acceptance also applies to any changes.
2.6 Any changes proposed by the customer to the services to be provided will only take effect after written acceptance by International Legal Safeguard.
2.7 An offer made by International Legal Safeguard is valid for one month unless otherwise stated.
2.8 If the customer asks for services from International Legal Safeguard, even if the details are not fully written down, there's still considered to be an agreement. This agreement is based on the usual terms that International Legal Safeguard typically follows.
2.9 There will be no employer-employee relationship or similar relationship between International Legal Safeguard and the customer arising from such an agreement. International Legal Safeguard provides its services as an independent and autonomous service provider.
3.1 For the agreed services, International Legal Safeguard is generally committed to an obligation of effort without a specific end date.
3.2 International Legal Safeguard will provide the agreed services to the best of its ability and in a professional manner, keeping the customer informed in a timely and complete manner about any obstacles or delays in delivery.
3.3 The delivery of any additional services not covered by the agreed services is subject to a separate agreement for the delivery of such services, regardless of whether these additional services are necessary for the delivery of the agreed services.
3.4 International Legal Safeguard won't offer services that need official approval in the Netherlands. If you need those services, they'll give you general info and suggest a qualified professional to help.
3.5 International Legal Safeguard will not be obligated to provide services until all necessary resources, support, and information are provided by the customer to International Legal Safeguard free of charge.
3.6 International Legal Safeguard will treat any confidential, non-public, or proprietary information received from the customer confidentially and will only share it with third parties under the conditions agreed upon with the customer or with their prior consent.
3.7 In addition, International Legal Safeguard will also keep any results of the services confidential for a period of 5 years, to the extent that they involve sensitive and non-public information for the customer.
3.8 After the delivery of the services, International Legal Safeguard will, at the request of the customer, return any items received from the customer.
4.1 The customer indemnifies International Legal Safeguard and/or persons working for International Legal Safeguard fully against any liability and claims by third parties due to information provided by the customer, commitments made, and guarantees given by the customer, as it is the complete responsibility of the customer to ensure that these are complete, truthful, and accurate.
4.2 The customer also acknowledges that International Legal Safeguard and/or persons working for International Legal Safeguard are not parties to any legal agreements and contracts between the customer and third parties that arise in the course of the service provision unless International Legal Safeguard has explicitly and in writing bound itself as a party.
4.3 International Legal Safeguard's liability to the customer is limited to a maximum of the amount paid by the customer to International Legal Safeguard for the services and products to which the liability relates, to the extent that the customer can demonstrate direct material damage resulting from the actions of International Legal Safeguard and/or persons working for International Legal Safeguard.
4.4 International Legal Safeguard is not liable for damages resulting from the use of (electronic) means of communication, including damage due to non-delivery or untimely delivery of electronic messages, interception or manipulation of electronic messages by third parties, or by software/equipment used for electronic communication and transmission of viruses and other damage-causing equipment. International Legal Safeguard cannot guarantee the confidentiality of (electronic) means of communication.
4.5 The customer must notify International Legal Safeguard of their claim against International Legal Safeguard no later than 12 months after the delivery of the service or product.
4.6 International Legal Safeguard accepts no liability for damages or losses arising from (the application of) results of services provided and/or information provided by International Legal Safeguard, unless there is intent or gross negligence on the part of International Legal Safeguard or persons working for International Legal Safeguard or another legally non-excludable ground.
5.1 The standard payment term for services and products is 14 days after the invoice date.
5.2 Products will only be delivered after the due amount has been paid in full without deduction.
5.3 International Legal Safeguard reserves the right to invoice monthly for the provision of services for a period of more than one month.
5.4 In case of non-payment, incomplete payment, or late payment, International Legal Safeguard has the right to suspend the provision of services or products. This also applies to other assignments being executed by International Legal Safeguard for the client at that time.
International Legal Safeguard is entitled to suspend the release of the file and/or the release of documents originating from the client until all amounts due from the client (including interest and costs) have been paid.
5.5 Any bank charges and exchange rate differences in the payment of the invoice are borne by the customer.
5.6 The customer is entitled to a refund for non or incomplete services or products or deficiencies therein.
5.7 The right to a refund is capped at the amount paid by the customer after deducting the costs incurred in handling the refund request.
6.1 All disputes that may arise as a result of the services provided, products, and/or these general terms and conditions will exclusively be submitted to the competent court in Almelo.
6.2 Before taking any legal action, attempts will be made to settle disputes amicably without limiting the rights of the parties involved.
6.3 The legal relationship, agreements, and contracts between the customer and International Legal Safeguard are governed by Dutch law.
7.1 Provisions declared invalid by a Dutch court, contrary to the law, or otherwise unenforceable, do not affect the operation and validity of the other provisions.
